At Gydzo, we sell digital travel guides that are delivered instantly after purchase. Because these products are digital in nature and cannot be returned, all sales are final and non-refundable.
1. No Refunds
Once a guide has been purchased and delivered, we cannot offer a refund, exchange, or cancellation. By completing your purchase, you acknowledge and agree to this policy.
2. Non-Delivery / Technical Issues
If you do not receive your guide due to a technical problem (e.g., email not delivered, download link not working, or account access issue), please contact us within 7 days at support@gydzo.com. We will investigate and ensure that you receive the product you purchased.
3. Duplicate Purchases
If you accidentally make a duplicate purchase of the same guide, please contact us immediately. After verifying the duplicate transaction, we may provide a refund or credit at our sole discretion.
4. Unauthorized Use
If you suspect fraudulent or unauthorized use of your payment method, please contact your payment provider (e.g., bank or card issuer) directly. We cannot issue refunds for transactions that were authorized and successfully processed.
5. Acceptance of This Policy
By purchasing from Gydzo, you agree that you have read and understood this Refund Policy. Since our products are delivered digitally and accessible immediately, all sales are final.
📧 Contact us: For any questions regarding this policy, please reach out to support@gydzo.com